Frequently asked Questions

Q1) Do you accept Checks or Money orders?

Answer: Yes we do. You may place an order through the website and choose the pay by check option. This will allow you to continue with your order and send a check or money order. We will process and ship your order once we have received the check/MO in the mail and it has cleared the bank. You may send payments to New Graham at 560 Virginia Ave, Bluefield, Virginia 24605.

 

Q2) What are your shipping Prices?

Answer:We try to keep our shipping prices around the actual cost for UPS and USPS.  On some items that are oversized there may be a extra charge on shipping, we will note that on the item.

For International orders, please email us before placing your order. We will calculate a shipping price based off of the order information and what USPS is currently charging. We keep the shipping cost at whatever USPS charges us.

Q3) Do you accept International orders?

Answer: Yes we do from most countries. We require new international customers to make payments by Western Union. When you are ready to place an order please email us at  mdye@newgraham.com and we will walk you through the process and help you chose the best shipping options.

 

**NOTICE: On international orders, once your order is placed we take your order and check the shipping, We have to do this so that the shipping fee is correct. If needed we adjust the shipping prices, we do this in order to get you the best possible price on shipping and to insure that the shipping charges are correct, so you may notice a change in your order total once we check the shipping, we will notify you of the changes and if you are willing to accept them before shipping your order out to you.

 

Q4) Are your products always in stock? 

Answer: We strive to keep all items in stock, however we are an actual brick and mortar store. That anyone may come shop in. The website is just an extension of our store. Unfortunately our sometimes our inventory may be off , items can be hard to get or sell out and not be available but we do re-order 2-3 times a week and keep items in stock the best we can.

 

Q5) What about incorrect orders?

Answer: Our policy has always been that if we mess up we will fix it and at our cost. If you mess up we will still fix it but the shipping cost will be the customers responsability.

Q6) What do I do if there is a problem or defect with the product I ordered?

Answer: If you are unhappy or your item(s) are defective, you may return them to us and we will refund or replace them (if inventory allows).We do ask our customers to have respect and not abuse this policy, for example if you buy a knife and use it for 3 months or longer and then are unhappy with it, thats not really our fault. If you buy a product and use it and something happens to it, YOU should contact the manufacturer first, if you can not resolve an issue with them we will be happy to step in on your behalf. We reserve the right to make the call on this on a per incident basis. Manufacturing defects are the responsibility of the manufacturer and while we will assit you in getting your product fixed or replaced we are not responsible for return shipping charges inccured by the buyer to return the knife to us or the manufacturer. It is a courtesy for us to replace a product with a manufacturing defect for our customers and we gladly take care of our customers.

Please contact the store to make arrangments for any returns. Click here to Contact us