Frequently asked Questions
Q1) Do you accept Checks or Money orders?
Answer: Yes we do, you may place an order through the website and choose the pay by check option this will allow you to use a check or money order. We will process your order and ship it once we have received your check in the mail and it has cleared the bank. You may send payments to New Graham Knives 560 Virginia Ave, Bluefield, Virginia 24605.
Q2) What are your shipping Prices?
We try to keep our shipping prices at about actual cost for UPS and USPS.
For international orders, please email us before placing the order and we will give you a shipping price based off of the order information and what USPS is currently charging. We keep the shipping cost at whatever USPS charges us.
On some items that are oversized there may be a extra charge on shipping, we will note that on the item.
Q3) Do you accept International orders?
Answer: Yes we do from most countries, we require new customers to make payments by Western Union, when you are ready to place an order please email us at email@example.com and we will walk you through the process and help you chose the best shipping options.
**NOTICE: On international orders, once your order is placed we take your order and check the shipping, We have to do this so that the shipping fee is correct. If needed we adjust the shipping prices, we do this in order to get you the best possible price on shipping and to insure that the shipping charges are correct, so you may notice a change in your order total once we check the shipping, we will notify you of the changes and if you are willing to accept them before shipping your order out to you.
Q4) Are your products always in stock?
Answer: We strive to keep all items in stock, we are an actual brick and mortar store that anyone may come shop in, the website is just an extension of our store, unfortunately items can be hard to get or sell out and not be available but we re-order 2-3 times a week and keep items in stock the best we can.
Q5) What about incorrect orders?
Answer: Our policy has always been that if we mess up we will fix it and at our cost, if you mess up we will still fix it but the shipping cost will be the customers responsability.
Q6) What do I do if there is a problem or defect with the product I ordered?
Answer: If you are unhappy or your item(s) are defective, you may return them to us and we will refund or replace them. We do ask our customers to have respect and not abuse this policy, for example if you buy a knife and use it for 3 months or longer and then are unhappy with it, thats not really our fault, if you buy a product and use it and something happens to it, you should contact the manufacturer 1st, if you can not resolve an issue with them we will be happy to step in on your behalf. We reserve the right to make the call on this on a per incident basis. Manufacturing defects are the responsibility of the manufacturer and while we
will assit you in getting your product fixed or replaced we are not responsible
for return shipping charges inccured by the buyer to return the knife to us or
the manufacturer. It is a courtesy for us to replace a product with a
manufacturing defect for our customers and we gladly take care of our
Please contact the store to make arrangments for any returns. Click here to Contact us